Perform customer care through online and offline channels
- Online channel: customer care through company pages( Page: Kidimol, Lipitear, Manomin…)
- Offline channel: Through the direct pharmacist direct contact with the pharmacy system, hospitals across the region and nationwide.
Consolidated links with the system of pharmacists – companies – drugstore, distribution hospitals.
- Ensure effective management activities of the company to submit to pharmaceuticals, manage the distribution system to ensure quality products to customers.
Planning customer care directions.
- In order to answer customers’ questions about the company’s products.
- Develop a plan to ensure the best product quality to customers.
Build fanpage channel closer contact with customers.
- Continually innovating good product images to convey the use of services suitable for each customers.
- Customers can easily follow the latest information about the company’s products, receive customer care feedback.